Pay Your Bill

Online and Phone Payment Option

The City of Warren Water Department is pleased to add an additional payment option for customers interested in using their credit cards to pay their bill.

*Please note: If your account is subject to disconnect or has been disconnected for non-payment, you will need to come in to the office located at 580 Laird Ave. S.E. to make your payment. No online payments are accepted for terminated or disconnected services. Additional reconnection fees may apply if you have been disconnected.

If you need to make a payment arrangement prior to disconnection, please contact customer service at (330) 841-2531.

Paymentus Corporation is a third party automated payment service that accepts Visa or MasterCard. You can pay your bill right away, any time any day, 24/7. Paymentus will charge a service fee for each transaction.

How do I access this Service?

Customers should be ready with:

  • Your 13 character alpha-numeric account number (located on your billing statement)
  • The balance owed on your bill
  • Your credit card

To access the service, either:

  • Call toll free 1 (888) 552-4693
  • Click here and go to Paymentus Corporation's secure third party website

Why is there a Service Fee?

Paymentus charges a fee to use their service. The fee covers payment handling and processing charges.

Is the City of Warren Water Department getting any part of the fee?

The City of Warren Water Department does not receive any part of the service fee. Paymentus is an independent company providing a service for the City of Warren Water Department.

Direct Debit Option

The City of Warren Water Department is now providing you the opportunity to pay your utility bill by direct debit from either your checking or savings account. There is no fee for this service; however, it will be necessary for you to fill out an application and return it to us twelve days before your next due date.

It is necessary for you to forward payment for the enclosed bill as this program will not begin until your next billing.

Thereafter your account will be drafted two (2) days before your due date. If there are insufficient funds available for any reason to cover your utility bill, there will be a fee of $25 assessed to your account.

Please be sure to read the application agreement carefully and attach a voided check to the bottom of the application to assure that all account information is correct.

If you have any questions regarding this service, please call our office at (330) 841-2531 Monday through Friday between 8:00 A.M. and 4:30 P.M.

Download the Direct Debit Application Form

Water Department
580 Laird Avenue S.E.
Warren, Ohio 44484
Ph: (330) 841-2531
Fax: (330) 841-2790

In case of emergency,
call (330) 841-2572

Office Hours
Monday – Friday
8:00 AM – 4:00 PM

Staff Contacts
Franco Lucarelli,
Director
(330) 841-2710

Deborah DelBene,
Office Manager
(330) 841-2701

Greg Dellimuti,
Customer Service Supervisor
(330) 841-2702

Mike Thigpen,
Distribution Superintendent
(330) 841-2711

Important Office Numbers
Arranging a payment after shutoff notice:
(330) 841-2705
(330) 841-2706
(330) 841-2908

Customer Service and Billing:
(330) 841-2531

Superintendent of Filtration:
(330) 841-2578

391 Mahoning Ave NW
Warren, Ohio
Ph: (330) 841-2601
Contact us

Copyright © 2019 City Of Warren, Ohio.