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Online and Phone Payment Option

The City of Warren Water Department is pleased to add an additional payment option for customers interested in using their credit cards to pay their bill.

 

Paymentus Corporation is a third party automated payment service that accepts Visa or MasterCard. You can pay your bill right away, any time any day, 24/7. Paymentus will charge a service fee for each transaction.

 

How do I access this Service?


Customers should be ready with:

  • The 9 character alpha-numeric account number (located on your billing statement)
  • Your customer number (located next to your account number)
  • The balance owed on your bill
  • Your credit card

To access the service, either:

  • Call toll free 1 (888) 552-4693
  • Click here and go to Paymentus Corporation's secure third party website

 

Why is there a Service Fee?

Paymentus charges a fee to use their service. The fee covers payment handling and processing charges.

 

Is the City of Warren Water Department getting any part of the fee?

The City of Warren Water Department does not receive any part of the service fee. Paymentus is an independent company providing a service for the City of Warren Water Department.

 

Please note: If your account is subject to disconnect or has been disconnected for non-payment, you will need to come in to the office located at 580 Laird Ave. S.E. to make your payment. No online payments are accepted for terminated or disconnected services. Additional reconnection fees may apply if you have been disconnected.

 

If you need to make a payment arrangement prior to disconnection, please contact customer service at (330) 841-2531.

 

Direct Debit Option

The City of Warren Water Department is now providing you the opportunity to pay your utility bill by direct debit from either your checking or savings account. There is no fee for this service; however, it will be necessary for you to fill out an application and return it to us twelve days before your next due date.


It is necessary for you to forward payment for the enclosed bill as this program will not begin until your next billing.
Thereafter your account will be drafted two (2) days before your due date. If there are insufficient funds available for any reason to cover your utility bill, there will be a fee of $25 assessed to your account.


Please be sure to read the application agreement carefully and attach a voided check to the bottom of the application to assure that all account information is correct.


If you have any questions regarding this service, please call our office at (330) 841-2531 Monday through Friday between 8:00 A.M. and 4:30 P.M.

 

Download the Direct Debit Application Form



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